Comments on: The #1 Secret to a Successful Life Story Interview.

By: Dan Curtis

Dan Curtis — Sun, 14 Nov 2010 01:20:03 +0000

@Alan Naumann. Thanks for your comments, Alan.

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By: Alan Naumann

Alan Naumann — Sun, 14 Nov 2010 00:27:46 +0000

Excellent advice. One of the things we have learned is that it is important to have a raelationship with our clients. From the very first phone call to the end of the project, we have consciously designed contact points to enhance our relationship. When the relationship is there, rapport takes place – and when we have good rapport, we end up with a great product and a satisfied client.

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By: Dan Curtis

Dan Curtis — Thu, 14 Oct 2010 16:10:05 +0000

@Annie Payne. Thanks for this, Annie. Looking forward to meeting you in Victoria. Only a few weeks left!

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By: Annie Payne

Annie Payne — Thu, 14 Oct 2010 03:17:26 +0000

Dan, you hit the nail on the head with one word – rapport. I always schedule a FOC 1 hour ‘getting to know you’ session with my client, where I have the opportunity to ask and answer any questions either of us may have. At that stage, I also leave the client with a set of my Memory Cards, with full written and verbal information about how to use them.
I schedule the interview for 3/4 weeks time and ask the client to gather photos and other relevent memorabilia together for the interview day. This gives the client plenty of time to become involved with the interview process before the day arrives and I usually find that they are eager to show me their ‘bits and pieces’ before we move into the interview process, using the Memory Cards to guide the interview.

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By: Dan Curtis

Dan Curtis — Wed, 13 Oct 2010 21:02:22 +0000

@Beth LaMie. Thanks, Beth. I love your story. It’s true what you say. Sometimes we just have to make the most of a bad situation.

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By: Beth LaMie

Beth LaMie — Wed, 13 Oct 2010 20:52:59 +0000

Dan, thanks for another excellent article. You make a great point about how important it is for us to be completely comfortable with our equipment & the location.

On one of my life stories, I thought I had checked out the environment well enough in advance. However, on the designated interview day, we had an unseasonably warm, humid day and my client turned on the window air conditioner. It was so noisy & disruptive that I had to ask her to turn it off.

We couldn’t open the windows because of noise outside, so we literally sweated it out. I would have postponed the interview, but she had a terminal disease and I knew we had very limited time. Sometimes we just have to do the best we can.

http://www.bethlamie.com

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