Tag Archives: Interviewing

How Good are Your Interviewing Skills?

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Try this short self-assessment. You’ll  get a sense of your strengths and weaknesses as a personal history interviewer.

My suggestion would be to work from a printed copy. You can easily do this by scrolling to the bottom and next to Share this click the print button.

This is adapted from a larger self-assessment that I developed for use by our Life Stories volunteers at Victoria Hospice.

_______________________________

1. I listen to my previous recorded interview with the storyteller and make notes on additional questions I want to ask.

always             almost always                   sometimes                 never

 2. I prepare a list of questions I want to cover before my next interview session.

always             almost always                   sometimes                 never

3. I can leave my troubles at the door and concentrate on the storyteller.

always             almost always                   sometimes                 never

4. I ensure that the storyteller is as comfortable as possible for the interview.

always             almost always                   sometimes                 never

 5. I ensure that all audio distractions such as telephones, radios, TVs, and music players are turned off.

always            almost always                   sometimes                 never

 6. I try my best to make sure that there are no other people in the room when I’m interviewing the storyteller.

always             almost always                   sometimes                 never

7. As much as possible, I use open-ended questions which start with: Who, What, When, Where How and sometimes Why.

always             almost always                   sometimes                 never

 8. I provide appropriate supportive non-verbal listening such as nodding, smiling, frowning, leaning forward, and maintaining “non- intense” eye contact.

always             almost always                   sometimes                 never

 9. I use supportive verbal acknowledgment sparingly. This includes such expressions as: I see. Yes. Mmm. Right. Of course. Really. Tell me more. That must have been very difficult.

 always             almost always                   sometimes                 never

 10. I keep an open mind and don’t mentally judge the storyteller’s remarks.

always             almost always                   sometimes                 never

 11. I ask only one question at a time.

always             almost always                   sometimes                 never

 12. If I don’t understand what has been said, I ask the storyteller for clarification.

always             almost always                   sometimes                 never

 13. When appropriate during the interview, I recap what the storyteller has told me.

always             almost always                   sometimes                 never

 14. If possible, I face the storyteller and sit no more than five feet away.

always             almost always                   sometimes                 never

15. I speak in a clear voice and loud enough to be heard by the storyteller and picked up by the recorder mic.

always             almost always                   sometimes                 never

 16. If I sense resistance to a question, I don’t force the storyteller to answer.

always             almost always                   sometimes                 never

 17.  I easily admit to being at a loss for the next question and suggest time out.

always             almost always                   sometimes                 never

18. When I become aware that a response by the storyteller could cause others discomfort, I pause the recorder. I remind the storyteller that others will hear their remarks. I then ask if the storyteller wishes me to continue recording or switch to a different topic.

always             almost always                   sometimes                 never

19. I’m comfortable with sad, tearful moments.

always             almost always                   sometimes                 never

20. For the most part, I don’t ask questions from a list, preferring to use it as back up.

always             almost always                   sometimes                 never

21. I’m genuinely curious and encourage the storyteller to provide more detail and texture to stories. I temper this with a need to balance time constraints and to honor the storyteller’s wishes regarding disclosure.

always             almost always                   sometimes                 never

22. If I’m recording potentially revelatory stories, I make certain that as soon as possible I acknowledge on the recording that the storyteller has given me permission to record this material.

always             almost always                   sometimes                 never

23. I know when I’m encountering emotionally charged stories that are beyond my ability and expertise to handle.

always             almost always                   sometimes                 never

24. I’m comfortable suggesting to the storyteller that the person might wish to speak to a counselor.

always             almost always                   sometimes                 never

25. I gently bring the storyteller back to the topic at hand if the person has strayed into material that is of little or no interest.

always             almost always                   sometimes                 never

 26. If the storyteller begins to use the interview as an opportunity to malign someone, I stop the recording. I explain that this is not appropriate and that I will not proceed if the storyteller insists on expressing such comments.

always             almost always                   sometimes                 never

 27. I am more concerned at getting the stories behind a life than the facts of the story.

always             almost always                   sometimes                 never

28. At the end of the interview session I thank the storyteller for taking the time to share memories.

always              almost always                  sometimes                  never

_______________________

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The 50 Best Questions to Ask Your Mother.

mother and daughter

How well do you really know your Mother? Chances are, not as well as you think.

With Mother’s Day not far off ( May 12), why not consider putting together a little recording or booklet about your Mother? The following questions are a good place to start.

[ Note: These questions assume a traditional family with Mom, Dad, and children. I'm aware that the wording of several questions might feel exclusionary for same sex partners with children. That's not my intent. The questions can be easily adapted to fit any family. ]

  1. Describe who you were as a little girl.
  2. What’s a favorite story from your childhood?
  3. What did you learn from your parents?
  4. How are you like and different from your Mother?
  5. How are you like and  different from your Father?
  6. Other than your parents, who was the most important person in your life when you were a child? And why?
  7. What’s a favorite memory from your elementary school days?
  8. As a young girl, what did you dream of being one day?
  9. How did your childhood shape the woman you are today?
  10. Tell me a story that involves you and your first boy friend.
  11. As an adolescent, what kind of mischief did you get into?
  12. Tell me about your first job.
  13. What did you work at the longest and what did you like about it?
  14. What didn’t you like about that job?
  15. Tell me how you and Dad met?
  16. What attracted you to him?
  17. What did you hope for in your married life?
  18. How did your married life meet your expectations?
  19. How are you and Dad alike and different?
  20. Tell me a story about a special time in your marriage.
  21. What have you learned about marriage that you’d like to pass on to others?
  22. How did having children change your life?
  23. What’s the best and worst thing about being a Mother?
  24. What words of wisdom do you have on parenting?
  25. What was an important road not taken?
  26. What have you been the proudest of in your life?
  27. Tell me a story that shows how you overcame an obstacle in your life.
  28. What would you say are your weaknesses?
  29. What’s a dream not yet fulfilled?
  30. What do you rely on to get you through the tough times?
  31. Describe a moment in your life that was filled with wonder.
  32. Who’s been the most important person in your adult life? And why?
  33. How would you describe your spiritual beliefs?
  34. What’s your view of an afterlife?
  35. What has always come easy to you?
  36. What are your three wishes for me?
  37. What do you admire about me?
  38. If you had one piece of advice for me, what would it be?
  39. What qualities do you admire in your friends?
  40. If you could change one thing in the world, what would it be? And why?
  41. What makes you laugh?
  42. What makes you sad?
  43. Whom do you admire most in the world? And why?
  44. What was the happiest time in your life?
  45. What’s unique about you?
  46. If you could change one thing in your life, what would that be?
  47. What’s the most amazing thing you’ve experienced in your life?
  48. Tell me something that people don’t know about you.
  49. If you had only one day to live, how would you live it?
  50. How would you like to be remembered?

If you found these questions helpful, you might also want to look at The 50 Best Life Story Questions.

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How to Get the Stories in a Life Story Interview.

iStock_in the beginningWhat makes a great story? If you think of the characteristics of your favorite novels, you’ll probably come up with a list like mine:

o engaging characters

o interesting settings

o intriguing and coherent plot

o surprising twists and turns

o conflict and resolution

These same story elements also apply to non-fiction works like life stories or memoirs. One of the pitfalls that inexperienced personal historians  make is to forget this. Great stories engage the reader or listener.

A narrative that reads, “This happened and then that happened. And then this happened followed by that happening.” is not engaging. It’s simply a recitation of events, places, and details.  It’s boring.

Here’s how you can ensure that you get great stories.

As you interview a client, listen carefully and ask yourself the following questions:

  • Does the story have a strong sense of place?
  • Are the characters well drawn?
  • Is the story intriguing?
  • Am I drawn in?
  • Am I delighted?
  • Am I surprised?
  • Is there a sense of moving forward – a journey?
  • Is the storyteller emotionally connected to the story?
  • Is this a crucial story in the person’s life? Is it a turning point?
  • Does the story seem to have a purpose? That is, is it worth telling?

If your answer is “No” to any one of these, gently redirect the interview. Ask questions that will turn the “No’s” into “Yes’s”.

You’ll be surprised at how much more engaging your client’s  stories will be.

Guaranteed.

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Your Favorite Posts of 2012.

check mark

Here are the most popular posts of the past year. If you missed some of these, now’s your chance to find out what attracted others to these articles.

Do you have a favorite article that isn’t on the list? Share it with us here.

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Monday’s Link Roundup.

Monday's Link Roundup

For those of you celebrating Christmas tomorrow, have a very Merry Christmas!

If you’re a fan of director Michael Apted and his “Up” documentary series, you’ll enjoy his interview in The secret to success for director of Up docs? The power of ordinary people.  The folks at Copyblogger are offering a free Internet marketing course. Why not check out Grab Our 20-Part Internet Marketing Course (No Charge) and get a head start on your 2013 marketing?

  • The Paper Trail Through History. “Scholars  “have always looked through documents,” said Ben Kafka, a historian at N.Y.U. and the author of “The Demon of Writing: Powers and Failures of Paperwork,” recently published by Zone Books. “More and more they are also looking at them.”If paperwork studies have an unofficial standard-bearer and theoretician, it’s Mr. Kafka. In “The Demon of Writing” he lays out a concise if eccentric intellectual history of people’s relationship with the paperwork that governs (and gums up) so many aspects of modern life.”
  • 10 Ways to Get Clients in 10 Minutes. “Does it seem like you can never find the time to market for more clients? It’s hard to find open hours in the middle of a busy week. But not every marketing task requires big chunks of time. Here are ten productive things you can do to get more clients when you have just ten minutes.”
  • How 6 New Tools Change the Equation for Writing and Self-Publishing Your Book. “…today’s tools marry writing and publishing, bringing artists ever closer to the end product with click-of-a-button e-book creation capabilities built into the writing tools. In 2012 the technology plot thickened, with the development or maturation of six representative tools that change the way we will write, produce and perhaps even change our very concept of a book in 2013.”
  • Grab Our 20-Part Internet Marketing Course (No Charge). “Want to discover the smartest ways to mix social media, content marketing, and SEO for lead generation and converting those leads to customers and clients? We’ve got you covered with Internet Marketing for Smart People. And there’s absolutely no charge.”

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Encore! Personal Historians, Are You LGBT Language Sensitive?

The following article is reprinted with the kind permission of Personal Historian, Sally Goldin.  She is a member of the Association of Personal Historians and can be contacted here. 

__________________________________________________________

As a lesbian mother and personal historian, I’ve been thinking about the issue of LGBT invisibility in regards to preserving life stories.

Even though LGBT issues have become more visible and acceptable in this society, there are still situations where you can be fired, harassed, or physically attacked for being an LGBT person. I was clearly reminded of this because of the harassment and discrimination a teacher friend of mine experienced in the Houston Independent School District. In this YouTube presentation to the Board of the H. I. S. D. he describes the harassment he encountered.  (The picture clears up at 30seconds). This is a person who had previously been named Teacher of the Year twice in 5 years… Read more.

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Encore! 4 Ways to Get Control of a Runaway Interview.

A weakness common to novice interviewers  is their inability to take charge of an interview.  Interviews frequently look  like a runaway train with the interviewer gamely hanging on to the proverbial  little red caboose.

Taking charge doesn’t mean forcing or dictating the direction of the interview. It’s more like riding a horse. Anyone familiar with riding knows that it requires confidence and a gentle hold on the reins. The same  approach applies to interviewing.

Here are four ways to keep control of your interview: … Read more.

Monday’s Link Roundup.

In this Monday’s Link Roundup there are so many wonderful articles to dip in to. I highly recommend ‘Born This Way’. It’s an important sharing of life stories from the childhood memories of our LGBTQ brothers and sisters. And for those who still treasure getting or sending a handwritten letter, be sure to read Why handwriting matters.

  • Storied: Capture and Share Family Stories. “The goal of Storied is to make the process of capturing and sharing meaningful family stories easy and accessible for people of all ages. With the app installed on your iPad*, you can easily scan in printed photos directly from the iPad, or import them from popular networks like Facebook, and then record interviews with yourself or your family about the events in the photo.”
  • Long Live Paper. “As both a teacher who uses paper textbooks and a student of urban history, I can’t help but wonder what parallels exist between my own field and this sudden, wholesale abandonment of the technology of paper.”
  • Why handwriting matters. “Does handwriting have a value that email and texting can’t replace? In this extract from his new book, The Missing Ink, Philip Hensher laments the slow death of the written word, and explains how putting pen to paper can still occupy a special place in our lives.”
  • ‘Born This Way’: The Radical Possibilities in Sharing Our Stories and Photos of When We First Knew We Were Queer.”This summer was the first time I’d publicly written about my childhood and how difficult it was to grow up gay in a small, industrial city in southern Wisconsin. I didn’t really think too much about it. I was, after reading some particularly vicious comments about queer people, simply sharing what I’d been through in hopes of feeling less hopeless and helpless…Tomorrow an amazing new book will reach stores and add over 100 voices to this conversation. Born This Way (Quirk Books) was edited by DJ Paul V. and inspired by his website of the same name, a photo/essay project for gay adults of all genders to submit their childhood pictures and stories and share their memories of growing up LGBTQ.”
  • Skype for Interviews. “From The Conversations Network, Doug Kaye and Paul Figgiani explain the tips and techniques for recording high-quality interviews using Skype.”
  • Eleanor Roosevelt’s Controversial Love Letters to Lorena Hickok. “In the summer of 1928, Roosevelt met journalist Lorena Hickok, whom she’d come to refer to as Hick. The thirty-year relationship that ensued has remained the subject of much speculation, from the evening of FDR’s inauguration, when the First Lady was seen wearing a sapphire ring Hickok had given her, to the opening up of her private correspondence archives in 1998. Though many of the most explicit letters had been burned, the 300 published in Empty Without You: The Intimate Letters Of Eleanor Roosevelt And Lorena Hickok (public library).”
  • How to Use Twitter to Grow Your Business. “Can Twitter actually help my business or is it a complete waste of my valuable time? This was the very question I asked myself only a few months back. Perhaps you’ve pondered the same?…This article reveals how bestselling authors and business professionals use Twitter to grow their businesses and reveals ideas you can employ to achieve Twitter success.”

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Encore! How Prepared Are You to Interview Terminally Ill Clients?

Life continually challenges us with the unexpected.  And only a fool would attempt to prepare for the unforeseen. It does help though to go into uncharted territory with our eyes open to potential risks. Interviewing terminally ill people for their life stories is  satisfying, worthwhile, and often moving work. Though it does come with precautions… Read more.

Encore! What Do You Do When Facing a Reluctant Family Story Teller?

How many personal historians have found themselves in this situation? You have an enthusiastic client,  an adult child who really wants her mom or dad’s  life story told, but the parent is reluctant…Read more.