Tag Archives: self-assessment

How Good are Your Interviewing Skills?

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Try this short self-assessment. You’ll  get a sense of your strengths and weaknesses as a personal history interviewer.

My suggestion would be to work from a printed copy. You can easily do this by scrolling to the bottom and next to Share this click the print button.

This is adapted from a larger self-assessment that I developed for use by our Life Stories volunteers at Victoria Hospice.

_______________________________

1. I listen to my previous recorded interview with the storyteller and make notes on additional questions I want to ask.

always             almost always                   sometimes                 never

 2. I prepare a list of questions I want to cover before my next interview session.

always             almost always                   sometimes                 never

3. I can leave my troubles at the door and concentrate on the storyteller.

always             almost always                   sometimes                 never

4. I ensure that the storyteller is as comfortable as possible for the interview.

always             almost always                   sometimes                 never

 5. I ensure that all audio distractions such as telephones, radios, TVs, and music players are turned off.

always            almost always                   sometimes                 never

 6. I try my best to make sure that there are no other people in the room when I’m interviewing the storyteller.

always             almost always                   sometimes                 never

7. As much as possible, I use open-ended questions which start with: Who, What, When, Where How and sometimes Why.

always             almost always                   sometimes                 never

 8. I provide appropriate supportive non-verbal listening such as nodding, smiling, frowning, leaning forward, and maintaining “non- intense” eye contact.

always             almost always                   sometimes                 never

 9. I use supportive verbal acknowledgment sparingly. This includes such expressions as: I see. Yes. Mmm. Right. Of course. Really. Tell me more. That must have been very difficult.

 always             almost always                   sometimes                 never

 10. I keep an open mind and don’t mentally judge the storyteller’s remarks.

always             almost always                   sometimes                 never

 11. I ask only one question at a time.

always             almost always                   sometimes                 never

 12. If I don’t understand what has been said, I ask the storyteller for clarification.

always             almost always                   sometimes                 never

 13. When appropriate during the interview, I recap what the storyteller has told me.

always             almost always                   sometimes                 never

 14. If possible, I face the storyteller and sit no more than five feet away.

always             almost always                   sometimes                 never

15. I speak in a clear voice and loud enough to be heard by the storyteller and picked up by the recorder mic.

always             almost always                   sometimes                 never

 16. If I sense resistance to a question, I don’t force the storyteller to answer.

always             almost always                   sometimes                 never

 17.  I easily admit to being at a loss for the next question and suggest time out.

always             almost always                   sometimes                 never

18. When I become aware that a response by the storyteller could cause others discomfort, I pause the recorder. I remind the storyteller that others will hear their remarks. I then ask if the storyteller wishes me to continue recording or switch to a different topic.

always             almost always                   sometimes                 never

19. I’m comfortable with sad, tearful moments.

always             almost always                   sometimes                 never

20. For the most part, I don’t ask questions from a list, preferring to use it as back up.

always             almost always                   sometimes                 never

21. I’m genuinely curious and encourage the storyteller to provide more detail and texture to stories. I temper this with a need to balance time constraints and to honor the storyteller’s wishes regarding disclosure.

always             almost always                   sometimes                 never

22. If I’m recording potentially revelatory stories, I make certain that as soon as possible I acknowledge on the recording that the storyteller has given me permission to record this material.

always             almost always                   sometimes                 never

23. I know when I’m encountering emotionally charged stories that are beyond my ability and expertise to handle.

always             almost always                   sometimes                 never

24. I’m comfortable suggesting to the storyteller that the person might wish to speak to a counselor.

always             almost always                   sometimes                 never

25. I gently bring the storyteller back to the topic at hand if the person has strayed into material that is of little or no interest.

always             almost always                   sometimes                 never

 26. If the storyteller begins to use the interview as an opportunity to malign someone, I stop the recording. I explain that this is not appropriate and that I will not proceed if the storyteller insists on expressing such comments.

always             almost always                   sometimes                 never

 27. I am more concerned at getting the stories behind a life than the facts of the story.

always             almost always                   sometimes                 never

28. At the end of the interview session I thank the storyteller for taking the time to share memories.

always              almost always                  sometimes                  never

_______________________

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Encore! Would You Hire Yourself?

Every time we meet potential clients, we have to prove ourselves.  They’re sizing us up and assessing whether we’re the right fit for them.  Here’s a cheeky question. Would you hire yourself?…Read more.

Would You Hire Yourself?

Every time we meet potential clients, we have to prove ourselves.  They’re sizing us up and assessing whether we’re the right fit for them.  Here’s a cheeky question. Would you hire yourself? My quick reply  is of course I’d hire myself. Why wouldn’t I? Here’s a list of my qualities and skills:

Strengths

  • Friendly
  • A calm and inquisitive nature
  • Good listener
  • Reliable
  • Sense of humor
  • Meets deadlines
  • Six years in business and a proven track record
  • Testimonials and references from previous clients
  • Prior life and work experience that shows a connection to my current interest in personal histories
  • Membership in two professional associations – the Association of Personal Historians and the Canadian Hospice Palliative Care Association.

Weaknesses

This sounds like a pretty good list.  Right? But here’s the catch. What’s missing? Some years ago I did a little self-examination that revealed some cracks in this otherwise “sterling” picture of myself. And to be honest, these weaknesses  contributed to the loss of potential clients. Here’s what my analysis revealed:

  • I was focusing more on “selling”  rather than “soliciting the  needs” of the client.
  • I failed to show samples of my work.
  • I wasn’t precise and clear about my pricing.
  • I didn’t offer alternative personal history products that clients might find more within their price range.
  • I failed to show my passion for recording life stories.

I’ve since worked on these weak points and can now claim that I’m almost perfect. ;-) But seriously,  we all need to do a periodic self-examination and ask, “Would I hire myself?” You might be surprised at what you find.

Self-assessment

It’s your turn to shine a light on your abilities and shortcomings as a personal historian. Here are some questions to get you started:

  • Have you  a body of work you’re prepared to show potential clients?
  • Do you get projects delivered on time?
  • Are you clear about your fees and how they’re structured?
  • Do you have a “stick with it” attitude or give up easily?
  • What have you done in the past six months to keep up with changing technologies?
  • Do you belong to any professional associations? How active are you in them?
  • Do you present yourself in a professional manner?
  • Are you a good listener and able to empathize with people?
  • How much experience do you have in running your own business?
  • Do you have testimonials available for distribution?
  • Do you offer a variety of products and services?
  • How do you show passion for your work?

What other questions could you ask yourself? Please share your comments. I always enjoy hearing from you.

Photo by Visionello

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